Florist Anerley: Flower Delivery Online Terms & Conditions

Introduction

Welcome to Florist Anerley, your trusted online flower delivery service for Anerley and the surrounding areas. These Terms & Conditions set out the legal terms governing your use of our website and the purchase of our products and services. By placing an order with us, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not accept any part of these terms, please refrain from making a purchase.

General Information and Applicability

These Terms & Conditions are designed to govern the relationship between Florist Anerley (“we”, “us”, or “our”) and you, the customer (“you” or “your”), for all online orders of flowers, floral arrangements, and related products delivered in Anerley and its surrounding areas. They apply to all orders placed via our website and prevail over any other communications or agreements, unless we agree otherwise in writing. We reserve the right to update or amend these Terms & Conditions at any time, and the revised version will be effective as soon as it is published on our website.

Order Process

To ensure a smooth and secure online flower delivery experience in Anerley, the order process consists of the following steps:

1. Product Selection: Browse our online catalogue and choose your preferred flowers, bouquets, or arrangements. Product images are for illustrative purposes only; due to seasonality and availability, substitutions may occasionally be made of equal or higher value.
2. Order Placement: Select your desired item, add it to your cart, and proceed to checkout. You will be required to provide an accurate delivery address in Anerley or nearby areas, recipient details, and any special instructions.
3. Order Confirmation: After reviewing your order, you will be directed to the payment section. Once payment is completed, you will receive an email confirmation outlining the details of your order and estimated delivery timeframe. Please check your order confirmation carefully and contact us immediately if any information is incorrect.
4. Processing and Delivery: Orders will be processed and dispatched according to the delivery date you select, subject to our delivery schedules and area coverage. Same-day and next-day delivery options may be available, depending on our current workload and cut-off times.

It is your responsibility to ensure the accuracy of all order details. Orders received with incomplete or incorrect information may result in delays or non-delivery, for which we cannot be held liable.

Payments

We accept several secure online payment options for your convenience. The available payment methods will be indicated at checkout and may include, but are not limited to, credit/debit cards and reputable third-party payment providers.

• All prices displayed on our website for flower delivery in Anerley are in GBP and are inclusive of applicable VAT, if any, but do not include delivery charges unless clearly stated otherwise.
• Full payment is required at the time of placing your order. We do not accept cash on delivery or offline payment methods.
• By submitting your payment information, you authorise us to charge the full order amount including delivery fees and any additional surcharges that may apply for special services or requests.
• If a payment fails or is declined, your order will not be processed. We cannot hold items or reserve delivery times for unpaid orders.

Cancellations & Amendments

We understand that circumstances may change, and you may need to cancel or amend your order for online flower delivery in Anerley. Our cancellation and amendment terms are as follows:

• If you wish to cancel your order, please contact us as soon as possible. Cancellations made at least 24 hours before the requested delivery date will typically be eligible for a full refund.
• Orders that have already been dispatched or delivered cannot be cancelled or refunded, except at our sole discretion or as required by law.
• For amendments to order details, including changes to the recipient’s name, address, or delivery date, please contact us promptly. While we will make every effort to accommodate your request, amendments may not be possible if your order is already being processed or out for delivery.
• In the event of non-delivery due to incorrect details provided by you, we are unable to issue refunds or re-deliver free of charge. Additional delivery fees may apply for re-delivery attempts.

Delivery

We are committed to providing timely and reliable flower delivery across the Anerley area and its vicinities. Our delivery policies are as follows:

• Orders are delivered to Anerley and surrounding areas as per our delivery schedule. Any delivery time or date provided is an estimate and is not guaranteed.
• Same-day and specific time deliveries are subject to availability and may incur extra charges.
• We reserve the right to use professional couriers or our in-house delivery team, as we deem appropriate for fulfilling your order.
• If no one is available to receive the delivery, flowers may be left with a neighbour, in a safe place, or, if instructed, returned to our premises for re-delivery or collection. We will follow any specific delivery instructions given at the time of ordering, but responsibility passes to you once the order has been delivered per your instructions or has been left safely.
• We are not responsible for late or failed deliveries resulting from inaccurate or incomplete delivery details provided by you, or circumstances outside our reasonable control (such as adverse weather, road closures, or force majeure events).

Substitutions

Due to the seasonal nature of flowers and fluctuating availability of certain varieties, we reserve the right to substitute flowers or packaging of equal or higher value as necessary to ensure timely delivery in Anerley. We will endeavour to preserve the overall style, quality, and value of your chosen arrangement.

Returns and Refunds

As flowers are perishable goods, we are unable to accept returns unless the product is faulty or not as described. Should you be dissatisfied with your order for online flower delivery in Anerley, please contact us within 24 hours of delivery with photographic evidence and a clear description of the issue. All refund or replacement requests are handled on a case-by-case basis at our discretion. We may offer a full or partial refund, replacement, or alternative resolution as appropriate.

Liability

• Our total liability to you in connection with your order is strictly limited to the purchase price of the product you have purchased.
• We do not accept liability for any loss of profits, sales, or data, loss of business, business interruption, or indirect or consequential loss arising from your purchase or use of our website.
• Nothing in these Terms & Conditions shall limit our liability for death or personal injury resulting from our negligence, for fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.
• We shall not be liable for failure or delay in performing our obligations as a result of circumstances beyond our reasonable control.

Intellectual Property

All content on our website, including images, text, designs, and branding, is the property of Florist Anerley or its licensors. You may not use, reproduce, or distribute this content for any commercial purpose without our prior written consent.

Privacy and Data Protection

We take your privacy seriously. Personal information provided during the order process for flower delivery in Anerley will be handled in accordance with applicable UK data protection law and our privacy policy. We will not share your data with third parties except as necessary to fulfil your order or as required by law.

Governing Law and Jurisdiction

These Terms & Conditions shall be governed by, and construed in accordance with, the laws of England and Wales. You and we both agree that the courts of England and Wales will have exclusive jurisdiction over any disputes arising in connection with these terms or your purchase from Florist Anerley.

Final Provisions

If any part or provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable, that part shall be deemed modified to the extent necessary to make it valid and enforceable, and the remainder of the terms shall continue in full force and effect.

These Terms & Conditions apply to all customers ordering flower delivery in Anerley and surrounding areas. If you have any questions regarding these terms or your online order, please use the contact details provided on our website.